At Mennens Cleanroom Cranes (MCC), employees across the organization can record issues through Quality Notifications (QNs). This allows deviations to be documented as they arise, rather than waiting for a later inspection. The Supplier & Quality Engineer reviews the reports and oversees the follow-up.
Not every notification calls for an extensive investigation. However, when a particular issue keeps returning, it is worth looking beyond the immediate problem. The cause may involve a supplier, an internal procedure or another stage of production. Finding the right solution can therefore require input from several teams and external parties.
The agreed improvements are then incorporated into working procedures to help prevent the same issues from recurring.
Over time, these reports provide a clearer picture of where processes can be improved. Recognizing patterns and acting on them helps strengthen quality across future projects.